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Shipping Policy for East Bay Alternatives

Effective Date: June 23, 2025

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At East Bay Alternatives, we aim to provide a seamless and reliable shipping experience for all orders placed through our website, https://www.eastbayalternatives.com/. This Shipping Policy outlines our shipping procedures, costs, delivery times, and other relevant details.

 

1. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays) after payment is confirmed.

  • Order Confirmation: You will receive an email confirmation once your order is placed, followed by a shipping confirmation with tracking information when your order ships.

  • Out-of-Stock Items: If an item is out of stock, we will notify you via email and either issue a refund for the unavailable item or provide an estimated restocking date.

 

2. Shipping Methods and Costs

  • Carriers: We partner with trusted carriers such as USPS, UPS, and FedEx to deliver your order.

  • Shipping Rates: Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Rates are displayed before you complete your purchase.

  • Free Shipping: We offer free standard shipping on orders over $50 within the continental United States, subject to change during promotions or special circumstances.

  • Expedited Shipping: Options for expedited shipping (e.g., 2-Day or Overnight) are available at checkout for an additional fee, where available.

 

3. Delivery Times

  • Domestic Shipping (United States):

    • Standard Shipping: 3-7 business days after processing.

    • Expedited Shipping: 1-3 business days after processing, depending on the selected method.

  • International Shipping:

    • Delivery times vary by destination and customs processing, typically ranging from 7-21 business days.

    • International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

  • Note: Delivery times are estimates and not guaranteed. Delays may occur due to weather, holidays, carrier issues, or other factors beyond our control.

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4. Shipping Restrictions

  • We ship to most locations within the United States and select international destinations.

  • Some products, such as CBD or hemp-derived items, may be subject to legal restrictions in certain states or countries. It is your responsibility to ensure compliance with local laws before ordering.

  • We do not ship to P.O. Boxes for certain products or expedited shipping methods due to carrier restrictions.

 

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website. If you do not receive a tracking number within 3 business days of placing your order, please contact us at info@eastbayalternatives.com.

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6. Lost or Damaged Shipments

  • Lost Shipments: If your order is lost in transit, please contact us within 30 days of the shipping date. We will work with the carrier to locate the package or issue a replacement or refund, at our discretion.

  • Damaged Shipments: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged items and packaging. We will arrange for a replacement or refund per our Return Policy.

 

7. Risk of Loss

The risk of loss and title for products pass to you upon delivery of the order to the shipping carrier. We are not responsible for packages lost or damaged after they are handed over to the carrier.

 

8. International Shipping Considerations

  • Customs and Duties: International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These fees are not included in the shipping cost and are determined by local authorities.

  • Compliance: It is your responsibility to verify that the products you order comply with the laws of your country or region.

 

9. Address Accuracy

Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, you may be responsible for additional shipping costs to resend the order.

 

10. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please reach out to us:

 

East Bay Alternatives​
462 N Section St, Fairhope, AL 36532

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(251) 210-4100

Brandon@eastbayalternatives.com

John@eastbayalternatives.com

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Thank you for shopping with East Bay Alternatives. We appreciate your business and strive to deliver your order promptly and safely!

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